salonspy is an interactive review platform that prides itself on verified, post-appointment real time reviews.
We offer salon owners a new insight into team & salon performance so they can fine-tune their businesses whilst building their online reputation.Adam Thomas, Founder, salonspy
To ensure that our reviews remain constructive, fair and impartial, we have a carefully considered code of ethics on what we promise to deliver.
What we will do:
What we don't do:
These guidelines help us ensure that the reviews we publish are accurate, relevant and fair.
Yes. All reviews that are submitted are human-moderated by our in-house team before they're published and visible to the public.
Absolutely. Your salon's listing is fully optimised to show in Google, allowing potential clients in your area to find your reviews.
Bad reviews unfortunately do happen. When receiving contructive feedback it is an opportunity to rectify and rescind the complaint. Salon Owners can use the Review Management Tools to respond to reviews whether good or bad. As an impartial feedback platform, salonspy does not allow the omission of negative reviews.
We have a careful code of ethics that ensures all reviews are family-friendly content with profanity stricly censored. We do not allow personal attacks and allow stylist/therapist's names to appear in negative reviews.
If you believe the review is fake, please use the 'Dispute' option within the review management tools. We will investigate this further.
Yes, we encourage it. Each review can be shared to Facebook / Twitter from the salon control panel.
Responding to reviews is a great way to show the world that you take client engagement seriously. We advise salons to respond to all reviews, good or bad, and address them each individually. A copy and paste response doesn't come across well.
No. You can encourage your clients to leave you feedback, but offering a reward for a positive review is against our fair practice policy.
Easy, click on this link and you can add your business which we will moderate and add to our database
Yes. Within your control panel you will see a 'Widget' section. If you requeire a bespoke widget, please contact us for costs.
salonspy integrates with most platforms. Visit the plans page for more information.
Possibly, it depends where you are located. It's best to get in touch and we can be a little more specific as we're currently planning to roll our platform out to other countries.