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About salonspy

salonspy is an interactive review platform that prides itself on verified, post-appointment real time reviews.

We offer salon owners a new insight into team & salon performance so they can fine-tune their businesses whilst building their online reputation.

Adam Thomas, Founder, salonspy

To ensure that our reviews remain constructive, fair and impartial, we have a carefully considered code of ethics on what we promise to deliver.

What we will do:

  • Inform and advise about hair salons, hairdressers, barbers and beauty salons to help you find the perfect experience and service
  • Remain completely unbiased in our review process to create a level playing field for hair and beauty salons and spa retreats of any size
  • Provide a service for salons and spa retreats to gain invaluable feedback from their customers to help to improve their service.
  • Provide complete transparency in the communication of all of our reviews and scoring.

What we don't do:

  • Accept any forms of false or misleading reviews
  • Allow any reviews or scoring to be influenced
  • Allow any unjust defamation or abuse

These guidelines help us ensure that the reviews we publish are accurate, relevant and fair.

FAQs

  • Are reviews moderated?

    Yes. All reviews that are submitted are human-moderated by our in-house team before they're published and visible to the public.

  • Will my salon's reviews show up in search engines (i.e. Google)?

    Absolutely. Your salon's listing is fully optimised to show in Google, allowing potential clients in your area to find your reviews.

  • What happens if I get a negative review?

    Bad reviews unfortunately do happen. When receiving contructive feedback it is an opportunity to rectify and rescind the complaint. Salon Owners can use the Review Management Tools to respond to reviews whether good or bad. As an impartial feedback platform, salonspy does not allow the omission of negative reviews.

  • How are negative reviews moderated by salonspy?

    We have a careful code of ethics that ensures all reviews are family-friendly content with profanity stricly censored. We do not allow personal attacks and allow stylist/therapist's names to appear in negative reviews.

  • What if I think the review is fake?

    If you believe the review is fake, please use the 'Dispute' option within the review management tools. We will investigate this further.

  • Can I share the reviews on my social media?

    Yes, we encourage it. Each review can be shared to Facebook / Twitter from the salon control panel.

  • Can I respond to my reviews?

    Responding to reviews is a great way to show the world that you take client engagement seriously. We advise salons to respond to all reviews, good or bad, and address them each individually. A copy and paste response doesn't come across well.

  • Can I offer my clients an incentive to leave a positive review?

    No. You can encourage your clients to leave you feedback, but offering a reward for a positive review is against our fair practice policy.

  • How can I register my business on salonspy?

    Easy, click on this link and you can add your business which we will moderate and add to our database

  • Can I link the reviews to my own website?

    Yes. Within your control panel you will see a 'Widget' section. If you requeire a bespoke widget, please contact us for costs.

  • I use salon software, how do I integrate?

    salonspy integrates with most platforms. Visit the plans page for more information.

  • Is salonspy available in my country?

    Possibly, it depends where you are located. It's best to get in touch and we can be a little more specific as we're currently planning to roll our platform out to other countries.

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