I was a little sceptical before we tried salonspy as I thought it would be 'more hassle than it's worth', and that our clients would find it bothersome; the opposite is true. Our reviews have helped new clientele choose our salon over and above others, and the clients who have been to the salon enjoy being able to voice their feedback on our services.
From a management point of view, the reviews are the best way for me to judge the quality of our staff, services and salon. It's such a morale boost for the staff to hear genuine unsolicited praise for the job they do, and I use the reviews in our meetings and one-to-ones.
It's a streamline facility for both reviewers and salon owners, with excellent support for the rare occasion it's needed. For me, this is an essential tool for monitoring overall quality, and being able to give staff well deserved recognition.
Sarah Adams, Director, Designer Waxing