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TONI&GUY in Ascot

TONI&GUY Ascot
  • Description

    We are a friendly, well trained team who love hairdressing. We want you to enjoy your experience at Toni & Guy Ascot, and leave our salon loving your hair!

  • Contact Details
             

    01344878800

    • Unit 5, 49 High St
    • Ascot
    • Berkshire
    • SL5 7HG
  • Opening Hours

    Monday

    09:00 - 18:00

    Tuesday

    08:30 - 18:00

    Wednesday

    09:00 - 18:00

    Thursday

    09:00 - 19:00

    Friday

    09:00 - 18:00

    Saturday

    08:00 - 17:00

    Sunday

About Us

We are a friendly, well trained team who love hairdressing. We want you to enjoy your experience at Toni & Guy Ascot, and leave our salon loving your hair!

Opening Hours

  • Monday:
    09:00 - 18:00
  • Tuesday:
    08:30 - 18:00
  • Wednesday:
    09:00 - 18:00
  • Thursday:
    09:00 - 19:00
  • Friday:
    09:00 - 18:00
  • Saturday:
    08:00 - 17:00
  • Sunday:
4.7

166 reviews

  • Service
  • Value
  • Result
  • Cleanliness
  • Atmosphere
  • 5 stars (151)
  • 4 stars (6)
  • 3 stars (4)
  • 2 stars (4)
  • 1 stars (1)
Reviews Write A Review
Extremely disappointed

Rana - 3rd Oct 2018

Verified Appointment Verified by SALONGENIUS Software

I waited a while before writing this review, just to give the haircut a chance to “fall” into place with regrowth.
I am sad to say that it was simply the worst “hair” experience of my life.
I booked an appointment for a cut for my son. They offered me an appointment with someone who was very clearly a young inexperienced trainee. She had no guidance & no experience. She ruined my sons hair and it refuses to grow out properly because it was cut so badly. It was no less than shocking.
In fact, everyone commented on what a bad haircut it was.
There was no personal service. No care. Nothing.
I am appalled that such a place exists on ascot high street. I am disgusted.

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TOP NOTCH SERVICE!

SUE TAYLOR - 12th Sep 2018

Verified Appointment Verified by SALONGENIUS Software

Booked in at short notice but 100% attentive and lively hair cut and at a reasonable price!

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Response from TONI&GUY Ascot

Dear Sue,

Thank you for leaving Toni&Guy Ascot a 5 star review, we are so pleased you enjoyed your experience with us and we hope to see you again soon.

Kind regards

Team Toni&Guy Ascot

Highlights and straightening treatment

Mrs B - 12th Sep 2018

Had a long session with Saffron having highlights and then a nano keratin ( think that's how to spell it! ) Really delighted with the result of the highlights and the look and feel of my hair after the treatment. Time to book another one for the future.

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Response from TONI&GUY Ascot

Dear Mrs B,

Thank you for taking the time to leave such a lovely review.

We look forward to seeing you in the salon again soon.

Kind regards

Team Toni&Guy Ascot

Very pleased with my haircut- thank you Haley !

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Response from TONI&GUY Ascot

Dear Charlotte.

Thank you for taking the time to leave a review.

We are glad you had a great experience with Hayley at Toni&Guy Ascot, we will pass your comments onto her.

We look forward to seeing you again soon.

Toni&Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

Not a great experience I’m afraid. Hair on the floor, no loo roll, no smiles from one staff member not great atmosphere. And the most expensive blow dry I have ever had.

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Response from TONI&GUY Ascot

Dear Stephanie,

We are sorry to hear you did not have a great experience with us at Toni and Guy Ascot, it is not our intention at all, for clients to feel like this.

Our salon support manager Danielle has called you and left a message so we can look into this matter further you, and hopefully get the situation rectified.

Kind Regards,
Toni and Guy Ascot Team.

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Response from TONI&GUY Ascot

Dear Anonymous,

Thank you for taking the time to leave a review for Toni&Guy Ascot.

We are pleased you were happy with your colour and look forward to seeing you in the salon again soon.

kind regards

Team Toni&Guy Ascot

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Response from TONI&GUY Ascot

Dear Lorraine,

Thank you for your 5 star review.

We are so pleased you had such a positive experience at Toni&Guy Ascot.

We look forward to seeing you again.

Kind regards

Team Toni&Guy Ascot

Best salon in Ascot

Anne Gilbert - 22nd Aug 2018

Verified Appointment Verified by SALONGENIUS Software

Great cut and colour.. the salon has it all going on@

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Response from TONI&GUY Ascot

Dear Anne,

Thank you so much for taking the time to leave such a fantastic review.

We are so pleased that you were happy with your colour and cut.

We will pass your lovely comments onto the team at Toni&Guy Ascot.

Kind regards

Team Toni&Guy Ascot

Thank you Toni and Guy Ascot

Angie Tomkins - 16th Aug 2018

Verified Appointment Verified by SALONGENIUS Software

Danielle for my cut is fantastic. Saffron as always a fab colourist. Lovely atmosphere. Cant wait for my next visit in 6 weeks. Well done.

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Response from TONI&GUY Ascot

Dear Angie,

Thank you for leaving a review for Toni&Guy Ascot.

We are so glad you are happy with your colour and cut and that you enjoyed the lovely atmosphere in the salon.

We will pass your kind comments onto the team.

Toni&Guy Ascot

Verified Appointment Verified by SALONGENIUS Software

Hair cutting skills of expected standard but zero ambience and customer service - cup of tea never arrived despite a few girls in salon with seemingly nothing to do. Shame as I won’t be making a return visit.

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Response from TONI&GUY Ascot

Dear Jane,

We are sorry to hear you didn't have a great experience with us at Toni and Guy Ascot.

It is not our intention at all that clients feel like this.

If you could contact our salon support manager Danielle on 07548234852, she can look into this matter further for you and hopefully get the situation rectified.

Kind Regards,
Toni and Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

A great cut and colour. Thank you Saffron

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Response from TONI&GUY Ascot

Dear Liz,

Thank you for taking the time to leave a review for Toni&Guy Ascot.

We really appreciate your kind comments and will pass them onto our team.

We look forward to seeing you in the salon again soon.

Kind regards

Team Toni&Guy Ascot

Highlights by Sarah

Wendy Locker - 7th Jul 2018

I really like Toni and Guy salons and Sarah listened to what I wanted and gave good advice and I went away happy

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Response from TONI&GUY Ascot

Dear Wendy,
Thank you for taking the time to leave a 5 star review for Toni&Guy Ascot.
We are pleased you had such a positive experience with us.
We look forward to seeing you in the salon again soon.
Kind regards
Toni&Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

Danielle is a brilliant stylist and cutter. Would gighly recommend. Saffron as always is innovative with colour. And the srvice to clients is excellent. I love the new range of coffees served on a tray with iced water and biscuits. Well done Toni and Guy Ascot. See you in 6 weeks

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Response from TONI&GUY Ascot

Dear Angie.
Thank you for taking the time to leave a review for Toni&Guy Ascot.
We are pleased you had a positive experience with us and we will pass your kind comments onto Danielle, Saffron and the team.
We look forward to seeing you in the salon again soon.

Kind regards.

Toni&Guy Ascot

Verified Appointment Verified by SALONGENIUS Software

Great cut & very professional service considering the Ascot team is without a manager at present .

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Response from TONI&GUY Ascot

Dear Pauline.
Thank you for taking the time to leave a review for Toni&Guy Ascot.
We are pleased you were happy with your hair and that you feel we are keeping our high standards.
We look forward to seeing you again soon.
Kind regards,
Toni&Guy Ascot

Verified Appointment Verified by SALONGENIUS Software

Saffron done my hair for royal ascot at 7:30am. She was lovely and approachable and made me feel really comfortable. I am usually due to a scar on my head dubious of salons but she was lovely

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Response from TONI&GUY Ascot

Dear Georgie,
Thank you for leaving a great review for Saffron, she really is a great asset to our salon and a very popular technician.
We are so pleased you felt comfortable in the salon and left happy.
We hope to welcome you back again soon.
Kind regards.
Toni and Guy Ascot team

Hair salons have my trust back!

Michaela - 12th Jun 2018

I made a compliant following a walk in blow dry in Covent Garden. It lacked basic customer service skills and I left thinking I genuinely saw no skill shown when blow drying my hair, and the curls fell out almost immediately when I left (I’ve managed to curl my hair at home and it’s stayed in)

Customer service were lovely and offered me a complimentary visit to my local salon in Ascot. Helen the manager and Saffron who washed my hair were so lovely and I left with hair I’m super happy with.

It’s been years since I trusted someone to cut my hair, but Helen listened to everything I had to say and was totally realistic with me. She put me at ease so much I was close to falling asleep - I was that relaxed!

I’ve already booked my next appointment and I’m looking forward to being a regular client at Ascot.

The team are a total asset of Toni & Guy.

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Response from TONI&GUY Ascot

Dear Michaela,

Thank you for taking the time to leave such a positive review.
We are so pleased you had such an enjoyable experience with us and we look forward to welcoming you back soon.
Kind regards
Toni and Guy Ascot team.

Verified Appointment Verified by SALONGENIUS Software

Liked the discussion and enormous thought out into my style and colour

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Response from TONI&GUY Ascot

Dear Karen,

Thank you for taking the time to leave a 5 star review!

We are really pleased that you were happy with the service you received. We will pass your comments onto the team.

We hope to see you again soon.
Kind regards

Toni and Guy Ascot team.

Verified Appointment Verified by SALONGENIUS Software

The staff are lovely and saffron who coloured my hair was very professional and easy talk to will be back many Thanks Jenny

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Response from TONI&GUY Ascot

Dear Jenny,
Thank you for taking the time to leave a positive review.
We are so pleased you had such an enjoyable experience with us.
We will pass your comments onto Saffron and the team.
Kind regards,
Toni and Guy Ascot team

So sad that Kleri has left the team! She was my favourite hairdresser. And will have to find her again :( missed an important part to the T G team with her kind and happy self.

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Response from TONI&GUY Ascot

Dear Alice, we are sorry to have lost Kleri but we do have a great team at Toni and Guy Ascot that would be delighted to do your hair for you.
Hope to see you again soon.
Kind regards
Toni and Guy Ascot team

Verified Appointment Verified by SALONGENIUS Software

Very pleased good cut and blow dry my 4th visit and will be making my 5th in a few weeks time for a colour

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Response from TONI&GUY Ascot

Dear Francis, Thank you for taking the time to leave a great review, We are really pleased you leave the salon with a positive experience.
We look forward to seeing you again soon.
Kind regards,
Toni and Guy Ascot team.

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