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TONI&GUY in Ascot

TONI&GUY Ascot
  • Description

    We are a friendly, well trained team who love hairdressing. We want you to enjoy your experience at Toni & Guy Ascot, and leave our salon loving your hair!

  • Contact Details
             

    01344878800

    • Unit 5, 49 High St
    • Ascot
    • Berkshire
    • SL5 7HG
  • Opening Hours

    Monday

    09:00 - 18:00

    Tuesday

    08:30 - 18:00

    Wednesday

    09:00 - 18:00

    Thursday

    09:00 - 19:00

    Friday

    09:00 - 18:00

    Saturday

    08:00 - 17:00

    Sunday

About Us

We are a friendly, well trained team who love hairdressing. We want you to enjoy your experience at Toni & Guy Ascot, and leave our salon loving your hair!

Opening Hours

  • Monday:
    09:00 - 18:00
  • Tuesday:
    08:30 - 18:00
  • Wednesday:
    09:00 - 18:00
  • Thursday:
    09:00 - 19:00
  • Friday:
    09:00 - 18:00
  • Saturday:
    08:00 - 17:00
  • Sunday:
4.7

156 reviews

  • Service
  • Value
  • Result
  • Cleanliness
  • Atmosphere
  • 5 stars (144)
  • 4 stars (6)
  • 3 stars (3)
  • 2 stars (3)
  • 1 stars
Reviews Write A Review
Verified Appointment Verified by SALONGENIUS Software

A great cut and colour. Thank you Saffron

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Highlights by Sarah

Wendy Locker - 7th Jul 2018

I really like Toni and Guy salons and Sarah listened to what I wanted and gave good advice and I went away happy

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Response from TONI&GUY Ascot

Dear Wendy,
Thank you for taking the time to leave a 5 star review for Toni&Guy Ascot.
We are pleased you had such a positive experience with us.
We look forward to seeing you in the salon again soon.
Kind regards
Toni&Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

Danielle is a brilliant stylist and cutter. Would gighly recommend. Saffron as always is innovative with colour. And the srvice to clients is excellent. I love the new range of coffees served on a tray with iced water and biscuits. Well done Toni and Guy Ascot. See you in 6 weeks

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Response from TONI&GUY Ascot

Dear Angie.
Thank you for taking the time to leave a review for Toni&Guy Ascot.
We are pleased you had a positive experience with us and we will pass your kind comments onto Danielle, Saffron and the team.
We look forward to seeing you in the salon again soon.

Kind regards.

Toni&Guy Ascot

Verified Appointment Verified by SALONGENIUS Software

Great cut & very professional service considering the Ascot team is without a manager at present .

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Response from TONI&GUY Ascot

Dear Pauline.
Thank you for taking the time to leave a review for Toni&Guy Ascot.
We are pleased you were happy with your hair and that you feel we are keeping our high standards.
We look forward to seeing you again soon.
Kind regards,
Toni&Guy Ascot

Verified Appointment Verified by SALONGENIUS Software

Saffron done my hair for royal ascot at 7:30am. She was lovely and approachable and made me feel really comfortable. I am usually due to a scar on my head dubious of salons but she was lovely

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Response from TONI&GUY Ascot

Dear Georgie,
Thank you for leaving a great review for Saffron, she really is a great asset to our salon and a very popular technician.
We are so pleased you felt comfortable in the salon and left happy.
We hope to welcome you back again soon.
Kind regards.
Toni and Guy Ascot team

Hair salons have my trust back!

Michaela - 12th Jun 2018

I made a compliant following a walk in blow dry in Covent Garden. It lacked basic customer service skills and I left thinking I genuinely saw no skill shown when blow drying my hair, and the curls fell out almost immediately when I left (I’ve managed to curl my hair at home and it’s stayed in)

Customer service were lovely and offered me a complimentary visit to my local salon in Ascot. Helen the manager and Saffron who washed my hair were so lovely and I left with hair I’m super happy with.

It’s been years since I trusted someone to cut my hair, but Helen listened to everything I had to say and was totally realistic with me. She put me at ease so much I was close to falling asleep - I was that relaxed!

I’ve already booked my next appointment and I’m looking forward to being a regular client at Ascot.

The team are a total asset of Toni & Guy.

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Response from TONI&GUY Ascot

Dear Michaela,

Thank you for taking the time to leave such a positive review.
We are so pleased you had such an enjoyable experience with us and we look forward to welcoming you back soon.
Kind regards
Toni and Guy Ascot team.

Verified Appointment Verified by SALONGENIUS Software

Liked the discussion and enormous thought out into my style and colour

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Response from TONI&GUY Ascot

Dear Karen,

Thank you for taking the time to leave a 5 star review!

We are really pleased that you were happy with the service you received. We will pass your comments onto the team.

We hope to see you again soon.
Kind regards

Toni and Guy Ascot team.

Verified Appointment Verified by SALONGENIUS Software

The staff are lovely and saffron who coloured my hair was very professional and easy talk to will be back many Thanks Jenny

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Response from TONI&GUY Ascot

Dear Jenny,
Thank you for taking the time to leave a positive review.
We are so pleased you had such an enjoyable experience with us.
We will pass your comments onto Saffron and the team.
Kind regards,
Toni and Guy Ascot team

So sad that Kleri has left the team! She was my favourite hairdresser. And will have to find her again :( missed an important part to the T G team with her kind and happy self.

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Response from TONI&GUY Ascot

Dear Alice, we are sorry to have lost Kleri but we do have a great team at Toni and Guy Ascot that would be delighted to do your hair for you.
Hope to see you again soon.
Kind regards
Toni and Guy Ascot team

Verified Appointment Verified by SALONGENIUS Software

Very pleased good cut and blow dry my 4th visit and will be making my 5th in a few weeks time for a colour

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Response from TONI&GUY Ascot

Dear Francis, Thank you for taking the time to leave a great review, We are really pleased you leave the salon with a positive experience.
We look forward to seeing you again soon.
Kind regards,
Toni and Guy Ascot team.

Thanks wonderful as ever

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Response from TONI&GUY Ascot

Dear anonymous,
Thank you for taking the time to leave a review.
We are so pleased to hear about your experience.
We look forward to seeing you again soon.
Kind regards,
Toni and Guy Ascot team.

Verified Appointment Verified by SALONGENIUS Software

Fantastic cut

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Response from TONI&GUY Ascot

Dear Rosemary, Thank you for taking the time to leave a great review for Toni and Guy Ascot. We will pass your comments onto the team.
We look forward to seeing you in the salon again soon.
Kind regards
Toni and Guy Ascot team.

Stand offish service

Anonymous - 27th May 2018

Verified Appointment Verified by SALONGENIUS Software

Been going to the Ascot branch for nearly a year now as I found a good hairdresser.
However on my last visit I was met by (what I thought) some hostility when my payment was taken. I had a couple of ‘recommend a friend’ vouchers (issued by this branch) to which one was accepted like I had expected but this woman took my other voucher and tore it apart in my full view! Whilst ripping it apart she tried to justify her action by saying I can only use one per visit,which I was fully aware of.Left a bad taste in my mouth so won’t be coming here again.

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Response from TONI&GUY Ascot

Dear Anonymous, We are sorry to hear about your experience at Toni and Guy Ascot wasn't what you had expected.
Customer service is very important to us, if you could email us more information about your appointment at salon@ascot.toniandguy.co.uk our manager will look into this for you. Kind regards,
Toni and Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

Helen, Saffron, Paige and the Ascot team are the best ever.

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Response from TONI&GUY Ascot

Dear Angie, Thank you for leaving us such a positive review. We are pleased you enjoyed your experience with us . We look forward to seeing you again soon.
Kind regards,
Toni and Guy Ascot Team.

Great service fast and lovely result.

Susie - 14th May 2018

Verified Appointment Verified by SALONGENIUS Software

Thanks to Saffron and the rest of the team for doing a fast root colour, really pleased with it!

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Response from TONI&GUY Ascot

Dear Susie, Thank you for taking the time to leave a great review. We will pass your comments onto Saffron and the team for you.
We hope to see you again soon.
Kind regards
Toni and Guy Ascot

Verified Appointment Verified by SALONGENIUS Software

Unfortunately, my hair has been dyed with permanent colour without me knowing. I understand why the colourist felt permanent was the best option, but if she’d told me permanent colour was what she was planning to use, i’d have told her not to as i’ve been deliberately avoiding permanent dye being used for years. And, despite me not wanting permanent colour i’ve now been charged the extra amount for it. Twice

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Response from TONI&GUY Ascot

Dear Helen. We are sorry to hear about your experience at Toni&Guy Ascot wasn't what you expected. Customer service is very important to us, if you could email us more information about your appointment at salon@ascot.toniandguy.co.uk. Our salon manager will look into this for you. Kind regards, Toni&Guy Ascot team.

Verified Appointment Verified by SALONGENIUS Software

Excellent service Helen is a wonderful hairdresser

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Response from TONI&GUY Ascot

Dear Gill, Thank you for taking the time to leave a review for Toni&Guy Ascot. We are pleased you had a positive experience with us. We look forward to seeing you in the salon again soon. Kind regards, Toni&Guy Ascot team.

Verified Appointment Verified by SALONGENIUS Software

Fantatic colour by Helen and wonderful service as always

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Response from TONI&GUY Ascot

Lovely to see you again Vanja. Thank you for taking the time to leave us feedback on your cut and blow dry with Helen.

Verified Appointment Verified by SALONGENIUS Software

Repeat visit to see Kleri again and enjoyed it as much as always and love my hair again. New management seems to be working really well, lovely friendly atmosphere.

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Response from TONI&GUY Ascot

Thank you Shelley, we are so pleased you have noticed the difference under our new management and that you were happy with your cut and finish. Thank you for your review, we hope to see you again soon.

Great cut and blowdry

Christina Gomaa - 3rd May 2018

Verified Appointment Verified by SALONGENIUS Software

I had a very good experience today and a great cut and blow dry with Kleri. Always fun.

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Response from TONI&GUY Ascot

Thank you Christina for such lovely feedback, we are so glad you are pleased with your cut and blow dry with Kleri.

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