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TONI&GUY in Ascot

TONI&GUY Ascot
  • Description

    We are a friendly, well trained team who love hairdressing. We want you to enjoy your experience at Toni & Guy Ascot, and leave our salon loving your hair!

  • Contact Details

    01344878800

    • Unit 5, 49 High St
    • Ascot
    • Berkshire
    • SL5 7HG
  • Opening Hours

    Monday

    09:00 - 18:00

    Tuesday

    08:30 - 18:00

    Wednesday

    09:00 - 18:00

    Thursday

    09:00 - 19:00

    Friday

    09:00 - 18:00

    Saturday

    08:00 - 17:00

    Sunday

About Us

We are a friendly, well trained team who love hairdressing. We want you to enjoy your experience at Toni & Guy Ascot, and leave our salon loving your hair!

Opening Hours

  • Monday:
    09:00 - 18:00
  • Tuesday:
    08:30 - 18:00
  • Wednesday:
    09:00 - 18:00
  • Thursday:
    09:00 - 19:00
  • Friday:
    09:00 - 18:00
  • Saturday:
    08:00 - 17:00
  • Sunday:
4.6

184 reviews

  • Service
  • Value
  • Result
  • Cleanliness
  • Atmosphere
  • 5 stars (165)
  • 4 stars (8)
  • 3 stars (4)
  • 2 stars (5)
  • 1 stars (2)
Reviews Write A Review
What a team at Toni and Guy Ascot

Angie Tomkins - 19th Apr 2019

Verified Appointment Verified by SALONGENIUS Software

The whole experience and atmosphere in the salon makes the client feel so special. It is like meeting up with friends whilst being looked after by Hayley and Daniellle. Hayley is the most amazing cutter woth such a lovely smile. Big thanks to Faith qho explained all the benefits of the products she was using. This salon derserves an award

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Someone who knows my hair!

Rachel Smith - 12th Apr 2019

Verified Appointment Verified by SALONGENIUS Software

Finally a hairdresser who knows what to do with my hair and make the most of it. Thanks to Hayley.
Things are improving regards atmosphere and I hope the turnover of staff will calm down and I get to sick with one hairdresser.

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Great atmosphere and fantastic haircut

Kinga - 6th Apr 2019

Verified Appointment Verified by SALONGENIUS Software

Hayley cut my hair fantastically. I showed her a few photos of the kind of a hair style I'd like, she offered some very good advice and the outcome is fantastic! No longer feeling invisible, my hair makes me happy now!
Definitely recommend!

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Response from TONI&GUY Ascot

Dear Kinga,

Thank you for taking the time to leave a review.

We are so pleased you are happy, and you would recommend us! We look forward to seeing you again soon.

Kind Regards,
Toni and Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

Staff are very friendly and helpful. Always a relaxing experience with an added bonus that one feels spoilt with wonderful service.

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Response from TONI&GUY Ascot

Dear Felicity,

Thank you for taking the time to leave a review.

We are so pleased you had a relaxing experience with a wonderful service. We cant wait to see you again soon.

Kind Regards,
Toni and Guy Ascot Team.

The wow factor of Toni and Guy has returned to Ascot High Street

Angie Tomkins - 8th Mar 2019

Verified Appointment Verified by SALONGENIUS Software

The salon has been relaunched and revamped. The atmosphere is fantastic and the staff know how to make for a truly enjoyable experience. Last nights relaunch attracted locals from Ascot with Toni and Guy providing Prosecco and delicious nibbles. Well done Danielle, Hayley and the team. Cant wait for my next appointment with Hayley in 6 weeks. A haircut to die for

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Response from TONI&GUY Ascot

Dear Angie,

Thank you for taking the time to leave a review.

We are so pleased you think the WOW factor has returned!

Its good to be back! We cant wait to see you in the salon on your next visit, see you soon.

Kind Regards,
Toni and Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

Always happy with my hair after a cut. Love the banter and relaxing chairs too. A bit of me time. Thanks.

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Response from TONI&GUY Ascot

Dear Claire,

Thank you for taking the time to leave a review.

We are so happy you are happy, and love having you in the salon. We look forward to seeing you on your next visit.

Kind Regards,
Toni and Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

The salon was untidy and dirty due to staffing issues, my hair was washed in a dirty sink covered in hair dye. Brushes were in the floor. The stylist I had was lovely but didn’t give the impression of being very experienced despite telling me he had worked for T&g for a number of years. No
Confidence that I received a good cut or wether the treatment given was in fact the right one. Hair feels less healthy than before the visit. The stylist wasn’t sure how to use the products, couldn’t work the till at the end etc. He did constantly apologise for the state of the salon but that’s not helpful when you are sitting amongst dirty pots and a floor covered in hair.

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Response from TONI&GUY Ascot

Dear Lesley,

Thank you for taking the time to leave a review.

I would like to apologise for the experience you had with us at Toni and Guy Ascot.

The salon is now under Head Office management, and it was only the next day, I went in to see the points you made were quite evident to see.

We have now redecorated and cleaned up the salon, and will be relaunching the salon this Thursday evening.

I will be there myself, along with the General Manager of Toni and Guy, if you would like to pop down and see us.

I know you have been in contact with our customer service manager Perry, and he is awaiting your response, as we would like the opportunity to rectify the disappointing experience you had with us at Ascot, if you would give us the chance.

We take everything you have said on board, and hopefully have dealt with the matters you have raised accordingly.

Kind Regards,
Danielle Salon Support Manager and the Toni and Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

My stylist was a gentleman called Mr MacDonald. I am absolutely delighted with my new style,, feel positively rejuvenated. Thank you so much.

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Response from TONI&GUY Ascot

Dear Marie,

Thank you for taking the time to leave a review.

We are so pleased to hear you are delighted with your new style, and look forward to your return.

Kind Regards,
Toni and Guy Ascot Team.

My daugter’s Hair cut

Anita Rees - 22nd Feb 2019

Verified Appointment Verified by SALONGENIUS Software

Excellent!

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Response from TONI&GUY Ascot

Dear Anita,

Thank you for taking the time to leave a review, we are pleased you think we are excellent, we think are clients are too!
See you again soon.

Kind Regards,
Toni and Guy Ascot Team.

Lovely Experience!

S Taylor - 18th Jan 2019

Verified Appointment Verified by SALONGENIUS Software

Great hair cut. Salon full of buzz and walked away with vouchers for next visit

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Response from TONI&GUY Ascot

Dear S Taylor,

We are glad you had a great haircut with us, and we look forward to seeing you with vouchers on your next visit.

Kind Regards,
Toni and Guy Ascot Team.

Wonderful cut by Haley. Can just blast with a hairdryer or rub with a towel. Looking good at 70. Thanks.

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Response from TONI&GUY Ascot

Dear Stephanie,

We are so pleased you are happy with your haircut, we will pass your comments onto Hayley for you, and look forward to seeing you again soon.

Kind Regards,
Toni and Guy Ascot Team.

receptionist was on her phone and looking bored when i walked into the salon for my appointment, toilet had no loo roll and was unclean, salon was not clean and staff looked bored, and demotivated, management need to motivate staff if there is any.

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Response from TONI&GUY Ascot

Thank you for your review I take any verified review seriously and would love the chance to discuss this further with you . Unfortunately we have no record of your appointment or any contact details so I could take any truthful constructive criticisms on bored please could you give me a call to discuss this further Hayley salon manager

Verified Appointment Verified by SALONGENIUS Software

I have followed Molly from Wokingham to Ascot as she understand my needs and colours. It’s so nice to relax and know each time you walk out the salon you will be happy! Great service and atmosphere I look forward to getting my hair done!

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Response from TONI&GUY Ascot

Dear Elle,

Thank you for taking the time to leave a review.

We are so pleased you walk out the salon happy, and that you have followed Molly.

We love forward to seeing you again soon.

Kind Regards,
Toni and Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

Another amazing colour experience by Molly.. very happy

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Response from TONI&GUY Ascot

Thank you Anne, for your review.

We look forward to seeing you again soon.

Team Toni&Guy Ascot

From wicked witch to glam

Christina - 27th Nov 2018

Verified Appointment Verified by SALONGENIUS Software

Great cut from Hayley

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Response from TONI&GUY Ascot

Thank you Christina for your 5 star review.

We hope to see you back in the salon soon.

Kind regards

Team Toni&Guy Ascot

First time back at this salon after a long absence.

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Response from TONI&GUY Ascot

Hi Angela, it was lovely to see you back in the salon and hope to see you again soon.

Kind regards

Team Toni&Guy Ascot

Thanks Molly and Hayley

Liz Hassock - 9th Nov 2018

Verified Appointment Verified by SALONGENIUS Software

Thanks for getting me back to being me....

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Response from TONI&GUY Ascot

Hi Liz,

Thank you for taking the time to leave a review.

We are glad we got you back to being you, we look forward to seeing you again soon.

Kind Regards,
Toni and Guy Ascot Team.

Verified Appointment Verified by SALONGENIUS Software

Danielle and her team in Ascot make the whole experience enjoyable. Very warm and welcoming and a haircut to die for.

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Response from TONI&GUY Ascot

Thank you Angie for such a lovely review, we will pass your kind comments onto the team.

Extremely disappointed

Rana - 3rd Oct 2018

Verified Appointment Verified by SALONGENIUS Software

I waited a while before writing this review, just to give the haircut a chance to “fall” into place with regrowth.
I am sad to say that it was simply the worst “hair” experience of my life.
I booked an appointment for a cut for my son. They offered me an appointment with someone who was very clearly a young inexperienced trainee. She had no guidance & no experience. She ruined my sons hair and it refuses to grow out properly because it was cut so badly. It was no less than shocking.
In fact, everyone commented on what a bad haircut it was.
There was no personal service. No care. Nothing.
I am appalled that such a place exists on ascot high street. I am disgusted.

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Response from TONI&GUY Ascot

Dear Rana,

We are sorry to hear of your experience. It is not our intention at all for clients to feel like this.

The salon manager has tried calling on a few occasions, and have left a message for you to contact us, so we can investigate the matter further.

We assure you we take on board all client feedback, and again offer our apologies, that you felt like this on this instance.

Kind Regards,
Toni and Guy Ascot Team.

TOP NOTCH SERVICE!

SUE TAYLOR - 12th Sep 2018

Verified Appointment Verified by SALONGENIUS Software

Booked in at short notice but 100% attentive and lively hair cut and at a reasonable price!

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Response from TONI&GUY Ascot

Dear Sue,

Thank you for leaving Toni&Guy Ascot a 5 star review, we are so pleased you enjoyed your experience with us and we hope to see you again soon.

Kind regards

Team Toni&Guy Ascot

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