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TONI&GUY Bracknell

Root touch up and finish
2.2

Had my root touch up with ***** today. She applied the colour in less than 15 minutes and I was left with it on for 45 minutes which seems an awfully long time. The colour was washed off by a junior and blow dried which also took ages. The shampoo and conditioning massage was not great my hair still feels like there is colour on the roots and the blow dry was not good I left with my hair still damp. I was charged £50 which is a lot of money for 15 minutes time with a stylist and the remainder of my appointment and treatment carried out by someone who was extremely novice. I am happy to have a junior blow dry my hair if I am asked up front but am not happy to pay full price when I am not expecting it. I now have to rewash and dry my hair for my evening out myself. Not what I paid for.

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Response from TONI&GUY Bracknell

Hello, We are very sorry you did not enjoy your experience. We always strive to ensure all our clients are happy. Our price cards do state that a professional blow dry is not included in the cost of a technical service however you should of still left the salon satisfied . Please feel free to contact the salon Manager , George on 01344 486633 to discuss further . Many Thanks.