I booked in online for my 2 year old to have a haircut. 15 minutes before the appointment, when I was already on my way, I had a phonecall to say they had some hair dye to rinse off another customer at my appointment time and requested I come later. I explained I was right outside the door but they weren’t remotely sympathetic or apologetic. We arrived early and they really could have for us in for a 10 minute appointment.
I waited around for the appointment because it’s a pain to pack up a 2 year old to get out of the house when it’s cold and they don’t want to be going out to have their haircut... but I was really quite cross at the lack of organisation and lack of apology. We ended up getting our haircut 55 minutes after we were originally booked in.
It’s a shame because the haircut was absolutely fine, but I definitely won’t be booking any more appointments there.
