I felt Rather stressed by the time I left the salon as they were running 40 minutes late. There was no hot water and Poor Lauren Was trying to help the girl who was washing my hair by trying to provide jugs of warm water, I wasn’t able to have a head massage due to the water shortage and problems so I didn’t enjoy my visit, there wasn’t even a manager present that I could discuss this with. Equally I was very disappointed because I had booked my hair appointment in December and when the lockdown ended i was not contacted and offered a new appointment .
Hello Sara,
thank you for your feedback, we are really sorry to hear about your experience, we endeavor to offer the highest standard of client care possible through out our salons, feel free to give me a call at the salon if you wish to discuss this further .
once again thank you for your feedback,
kind regards
Ashley
salon Manager
