TONI&GUY in Peterborough

So so glad and happy to have my hair done after several long months. I could have stayed in my chair all night, Magda aka Banksy, that’s the name I have given her because she is an artist of the hair. My hair looks great and has taken years off me now my colour has been done. Also I would like to add that the hygiene was brilliant, I’ve been a dental nurse many years back and had to pass cross contamination courses etc and now I work for the NHS and I must congratulate Magda and her team at Toni & Guy on their hard work and making me feel safe and cared for during my long awaited pampering. Counting the days till my next pampering. Sorry for the long review but praise, praise and thanks are needed during these testing times :) xx

Great service as usual, all safety precautions were taken. And had my colour and cut which I’m really happy with, as usual!

An excellent job, really happy with the whole experience. From long and curly to a short croppy Bob. Have found my new permanent hairdresser.

I've been watching through social media the lengths this salon were going to, to make their customers feel safe. I think they are sensibly putting in place procedures that hardly impose. The hair cut as always is a stunner, James is marvellous at short hair, even when I change my mind at the last moment.

I’d like to start by saying I’m a regular at the salon and have been coming for years. I’m not normally one to complain as I appreciate that things go awry from time to time and that these are unusual times however, I find myself feeling disappointed about my recent visit to the salon. Whilst professionalism and huffing was high throughout I feel I was misinformed. I called to book my hair appointment and was quoted £120 (twice on 2 separate occasions) both post Covid. Only to be told on the day it was £169. Now that’s a big jump in price from £120. When I queried it I was told it was from £120. Well this hasn’t been made clear to me at either of my phone calls. Secondly whilst I appreciate that with the new safety measures in place things may take a little longer, I was told I’d be done by 7pm both on the phone and in the chair. 8:15 I walked out of the salon hungry and with a much lighter bank balance. I have never left disappointed before but I feel I have been lied to and my kind nature taken advantage of. To top it all off one side of my hair is much lighter than the other in natural light. As a long standing loyal customer I feel that the trust is now gone for me and I will likely be moving elsewhere which after many years is a shame but had I have known it was going to be £169 I’d have reconsidered and I’d have also eaten before if I’d have been told it was going to be 3 hours not 2. Honestly and integrity are everything when it comes to customer retention my advise to you would be don’t over promise and under deliver. It leaves people feeling taken advantage of and in a situation where they can’t then refuse to pay as they’ve already had the service.

Oh my god such a joy. A hair cut. No more looking through a blonde haze. Well organised. Felt safe. Thank you

Just been for my first post lockdown hair appt. really impressed by precautions hygiene standards and care taken.
Resulting hair look as good as ever - thank you

Absolutely fantastic and hair feels great

I am really impressed with how the salon is looking after all their clients. Conner made the experience seem normal under very difficult circumstances. I am delighted with my colour and cut as usual. Thank you.

Same lovely welcome into the salon, was made to feel comfortable and had the same great experience just with plenty of PPE in place.

From the moment I walked into the salon felt very safe. Very hygienic and clean and Magda did a fabulous job on my colour and cut. Big thank you I’m really pleased with it.

Georgia was amazing today, fabulous colour and cut, as always. I did feel anxious ahead of my appointment, but on arrival I was made to feel welcome and confident in a very safe environment. Great customer experience thank you.

So happy to see Magda and the team. Cut and colour amazing as usual. Highly recommended

Brill under circumstances

Loving my hair colour and cut from Laura ! Very friendly makes you feel at ease, I would recommend her to anyone! I will definitely be going back to her. Very clean environment and everyone was very friendly and welcoming in the salon!

I came into your salon today for my first haircut in months, I just want to say a massive well done to everyone in the store and how well you guys have adapted to the safety of your clients & staff. Laura cut my hair today and she did a brilliant job and was very thorough I’m super happy I even rebooked I’m with her. Thank you for a lovely visit and for making your clients feel safe in these circumstances. Well done guys

I am writing in anticipation of a long overdue visit to your salon. I know that everyone there will try hard and do their best under the circumstances. I have been seeing Ania for years and she listens which is a good start! She knows my hair as good as myself and what will work for me and what I can manage for my work demands. She does her utmost to reach my high standards and makes every effort to ensure I leave the salon happy. She also inches me out of my comfort zone to make me slightly more on trend! I am confident that although I have not had a haircut in months, I will not be nervous after the first wash and I have my own fix on it. Ania treats each person individually and not just another client.

Brilliant
First class experience
Great haircut as always

Such a good service putting others first in times like this, thank you as always brilliant hair cut. Keep safe see you soon. X

Been seeing Ania for years, such a lovely, caring considerate person, added to that an excellent hairdresser. Top marks from me!