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TONI&GUY Peterborough

1.2
Appointment verified by SALONGENIUS Software

Range of different people worked on my hair, none introduces themselves, loud music. Had been told tlatest appointment time was six because they have to finish by 7.40. My hair was done by 7.15 so I had to finish work pearly so they could. Can't get an appointment for roots in the week I want as no juniors in and I don't want to pay senior stylist rates for root regrowth. Why is their holiday rota the customers issue? Service has slowly been getting worse here, finally I'm done.

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Response from TONI&GUY Peterborough

Thank you for taking the time to provide us with your feedback on your experiences at TONI&GUY Peterborough.
We'd like to assure you that our main aim as a salon group is to please our clients. We want every client to leave our salon feeling 100% satisfied, having had a positive experience. Reviews such as yours are invaluable in helping us continue to maintain the high standards our clients expect from TONI&GUY.
You have raised some very important points in your email, which we can assure you, we will look into and act upon.