This was a disappointing visit. My hair cut was 47pound and I have had to go elsewhere to fix it!. The appointment was booked with and senior stylist. I can't see how someone so young can be a senior stylist especially given this hair cut. I am true believer that it's difficult to get a bad hair cut its more ... who's cutting style you prefer. I can hand over heart say this was a bad cut. And was wrong. Everything with the cut was fine (not what I asked for but fine) until my hair was dry. A further inch was taken off my new bob length with no sectioning so... its not straight. Then the chipping in started. Sian held my hair to close to the root and cut into it Wrong!! So.... I am left with a bowl layer completely disconnected to the length and very short. **** was that oblivious to her actions that she even commented that my fringe can from far back..... NO IT DIDNT. This treat has cost me a fortune. I'm gutted as I thought going to toni and guy would be a nice treat.
Very sorry to hear you were not happy with the service you had with Sian. She has been with Toni&guy for many years and is a well established senior stylist. We do offer complimentary services within a 2 week period from the original service if you are not entirely satisfied. Once again please accept our apologies, and we are sorry we did not get the opportunity to resolve this issue.
