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TONI&GUY Stockton Heath

Fab colour with Sam
3.4

First time Sam has coloured my hair, and I was really impressed. Sam was friendly and made me feel relaxed. He was super speedy with the foils and extremely confident in his work. The colour was perfect. Blow dry wasn't as good, but I know she was very inexperienced and a little nervous, I felt a little uneasy with the way she was blowdrying, and definitely didn't leave with a finished hair style that I was comfortable with. I feel bad saying this as I know everyone has to start somewhere, but I felt maybe she needed more practise before being allowed to style paying clients. She was a lovely person though and very friendly.

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Response from TONI&GUY Stockton Heath

Thank you for your review and I am very sorry for your disappointment with the finished look which you received at TONI&GUY Stockton Heath, all of our assistants are given full training so We were surprised to hear of your experience.
And will will give extra training on the apprentice model evenings.
We do offer a blowdry after your colour service with a qualified stylist as an additional cost of £20.
All of our express blowdrys (non professional blowdrys) are free of charge , after a Colour service.
We endeavour to offer and exceed the highest possible standards of service throughout the TONI&GUY organisation and would welcome the opportunity to regain your goodwill. Although I do understand that you have lost some confidence. I do believe that given the opportunity, you will be more than satisfied with the high standard of hairdressing and customer care we aim to provide at all our salons all the time. Kind Regards