I was not happy with my root colour. Whilst the hairdresser asked what she could do and did not want to accept payment because I was unhappy, I felt I was in a very public arena and I felt embarrassed. She said "I'm not lying" which meant I was not able to state my position. My hair root colour is very dark and this was the colour used two appointments ago when I cried, because I was so upset that my hair looked dark. She argued it was the same colour. Absolutely no way I could disagree with that. I'm really unhappy and my partner agrees that my roots are much darker than last time. I feel disempowered and embarrassed.
Good Afternoon
I sorry for your dissatisfaction with your visit to the salon, such a shame as Katie stayed behind when the salon was closed on your previous visit to make sure you were pleased.
As discussed on your visit with Claire & Helen
We offered to re assess your hair and you did not want this
This has left us with little / no options on where to go next
Again we apologise you have not been satisfied on your recent visit.
Regards
Reception team
Toni&Guy
