Part of the Medusa Group on salonspy.
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Honestly such a nice salon, symone was so kind and chatty, and dedicated to making sure they deliver exactly what the customer wants, will make sure they get it right whatever the case. Can't flaw them. Thanks so much.
My actual haircut was alright, but my stylist (I wasn’t actually told her name so I’ve chosen a random person from the list, sorry if I got the wrong person.) said she would thin it out a little with the thinning scissors. She took so much weight out of my hair that when I put it up it looks horrible now. It’s so thin when before it wasn’t even that thick. Also, I understand that businesses are struggling at the minute, however no one told me over the phone as I booked my appointment, or when I arrived at the salon, about the extra ‘COVID charge’ for the extra 15 minutes the cut would take and PPE (my haircut took the same amount of time as it did pre-COVID). This extra charge was sprung on me last minute as I went to pay, AFTER I’d had my hair cut, so how could I back out? Adding onto this the fact that student discount isn’t being given at the moment, the haircut ended up being so expensive for me when I didn’t expect this. Customers should be well informed of ‘extra charges’ well before the haircut is done so they aren’t surprised and forced to pay more that they can afford.
Thanks! We are happy to see you back. 🤗
Thank you x
Thank you, we are happy you enjoyed your visit and felt safe.
Your very welcome x
I admit I was nervous sharing a space with other people for the first time since lockdown but oh my goodness, the nerves disappeared as soon as I entered. I sanitised my hands and my temperature was taken. All safety bases were covered from disposable gowns to screens between seats at hair wash area. Thank you, everyone at Medusa for looking out for us all. X
Not my usual experience given the current circumstances! Lorraine was lovely and the whole staff cheerful and calm. On what turned out to be the last day of opening. The Medusa experience is always brilliant, and I’m looking forward to when it’s business as usual again.
Thank you Ann, we look forward to seeing you soon x
Thank you David! Always a pleasure
Been going to this salon for 22 years. Highly professional, friendly, treat you like family. Lorraine has been my hairdresser for 10 of these years. She is amazing. Always does a great job. Marnie looked after me when Lorraine was on maternity leave and she also does a great job. Highly recommend👍
Thank you Jennifer see you soon
Thank you Kay
Thanks so much
Thanks so much, see you soon .
Thanks so much
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