Between my natural roots and my blond ends there was a light brown transitory section. It could be nicer if there were few slight sun kissed golden blond touches on this bit. I explained all that I wanted to Fraser first. He told me to book an appointment for highlights, which I did. Then, I also explained this to the girl who was in charge of my hair. She suggested balayage. I said sure. However, she wanted to cut bits and pieces from my hair to see how my light brown lifts up. I did not want her to cut it randomly. So, I told her I’d rather not risk it before travelling if she wasn’t sure. I could also not get anything done that day, it was totally fine. Yet, she got an idea: "natural highlights" and she was sure of achieving what I wanted with that. The result was a disaster. She confirmed it’d look golden yet still gave me white ash white stripes all over my head. I wanted slight touches yet she gave me radical full blond. I wanted naturally blended slight golden touches yet I ended up with very contrasted ash stripes all over. It looks like a ZEBRA. I wanted something low maintenance so I wouldn’t need to touch up my roots often and can enjoy a regrowth. However she colored very close to the roots without gradient so I will need to go and color the roots very often. Although I objected previously, she still bleached ends to show off the product called WellaPlex resulting my ends to be more damaged than before. Also, because the talking took longer than expected she gave me a half head. She was okay with me getting out with the back of my hair being so different from the front. More importantly, when I showed that the result showed me they questioned my integrity.
They finally decided to pay attention to what I wanted because they are a « reputable » salon. They did not charge me for the bad result but told me they’d charge me for the fixing. Yet my hair is so damaged not only on the ends as it used to be but now also on the roots. I am not too sure whether they will manage to fix overall...
