This was my 5th time at the salon normally very happy with my cut but unfortunately not so much this time. phoned and they corrected it but I didn’t get a very friendly reception.
Good morning,
Thank you for getting in touch and providing your feedback. I'm sorry to hear that you had this experience at our salon and that when it was rectified it wasn't what you were looking for. I have discussed this with my team and would we would love to have you back to try and regain your trust by providing a service and experience that is to our usual standard. Please feel free to get in touch with our reception team at a time that suits you best and we can get this booked in for you free of charge.
Best,
All the team @ Toni and Guy Edinburgh
