Village Spa in Edinburgh

First class - lovely day.

My therapist is polite, friendly and it's always a pleasure to come and get my treatments, April explains the type of creams that are appropriate for my skin, I would always recommend April and the village to friends

I bought this massage as a gift for my boyfriends birthday. I booked him for a aromatherapy massage and also added on a hot stone massage into the same booking. When he turned up for his appointment he was told he would not be getting the hot stone massage as it was booked into the wrong column. I was not contacted beforehand to be made aware of these changes, nor was there any alternative offered in exchange. They said he would get a longer massage instead however it started late & ended early so did not add up to the time expected either. I am disapointed about this as it was a surprise for my boyfriend and he did not get what was arranged & what I paid for. Would not go back here again.

Having our treatment date and time changed 4 times is unacceptable, especially as we was on holiday. Was changed twice the day before. On one occasion at 10pm! To be told our treatments which were booked together for a Friday now have to he on a monday but with a 5 hour gap between us both is appauling. Then magically they find us two together the day before.
For the issue their idea of compensation is free towel hire. At this point i couldn't be bothered to argue so i just agreed

This was a treat for my daughters birthday, we were left with no communication, very unorganised, unprofessional, won't be back.

Fab experience, April was great

Overall great day. The pool area was a little noisy which we had not expected but it is the school holidays so we should have thought! The steam room was a bit too hot - other than that it was a very nice experience. Favorite part of the day was the treatments. Very professional and made us feel very relaxed. Would definitely come again.

I had Claire doing my full hour facial and not only was she lovely and informative but the massage itself was AmAzing. The light lunch was quick and delicious and the servers were polite and attentive. Would highly recommend.

On checking in we were told the pool was out of service. Someone had phoned after 3pm the day before but didn't leave a message, or answer the phone when we returned the call. A pool is a large part of a spa day so this was disappointing, and ultimately ended up with us leaving mid afternoon instead of enjoying a full day. The treatments for both of us were done well, with friendly staff. However our spa lunch was served in the bar, we had been told on the phone robes, towels and flip flops were included and provided on the day, we were charged £30 just for robes and towels. This left us going across reception and into the bar in bare feet, sitting next to men watching rugby in our robes, hardly a relaxing environment. Lastly we went into the pool area to use the jacuzzi, steam room and sauna. These were all lovely but we had not been told to take bottles and the only source of water through there was in the changing room which you had to dry yourself before going into. There was water in the nice relaxing spa room but that was the other side of the gym entrance gate which we hadn't been given a pass for so didn't like to keep going through. Basically we felt like unwanted outsiders in the pool area and bar and couldn't even use the pool. Most disappointing

The massage and facial were amazing.I have been here before and recommend it highly.Felt so relaxed afterwards and during.Staff were very pleasant even although short staffed they took their time and were so professional.

I have been going to Holly for over a year now & I wouldn’t dream to go anywhere else as she is just amazing & very particular with her work! She is a all round fantastic therapist & has such a lovely personality!

Best therapist ever, gets it perfect every time!!

Holly is a senior therapist with immaculate attention to detail in all services. I can’t recommend her enough! Wonderful care & service from the entire team at Edinburgh

So disappointed with the facilities. The pool was closed, I feel we should have been called about this as we would of booked a different day. We were offered to book a different day when we arrived but I’d just driven an hour to get there. We were then charged an additional £15 which we knew about but we should not of had to pay that when pool out of use. My treatments were good. And I’ve never been to a spa where you have to pay for a robe. Ridiculous!!

Not sure if I have the right name, but the three treatments I had were amazing

Claire was fantastic and I left after my facial with a much more refreshed and radiant skin. My nail session was relaxing and bails well done

Unfortunately i didn't note the girls name i saw but she was excellent. Very professional caring and explained everything to me. I aimed to be relaxed and that definitely was the outcome. I will definitely purchase further treatments in the near future. Thanks again.

Treatments were done by Rebecca McC in Edinburgh.
Excellent !...and I’ve had a few massages and facials in my time. She’s gone into my top three! I normally speak throughout a massage but I felt completely relaxed and pressure was just right. There were some techniques going on that I hadn’t experienced before so well done Rebecca!
This was a gift from my son so I can’t comment on value.
It also included afternoon tea which was awful. Scones were absolutely shocking and I think cream out a can!...should’ve been clotted and a nice jar/dish of jam not sachets of Hartleys!
Unfortunately Pool and Steam room out of action but Kim Waller Spa Manager issued a pass that I can use in the near future and a glass of Prosecco! Thanks Kim!
Sorry you were having an awful day but with that attitude you will keep your customers coming back!

I enjoyed my treatments and the staff were good and friendly.

Felt so relaxed and left felling amazing