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Hunter & Walsh

2.2
Appointment verified by iSalon Software

To be honest I was disappointed when I left as I was expecting the highlights to lift a lot more. I still felt like my hair had a dull dark look compared to what I was expecting. I have had highlights over a darker box dye before and lifted brilliantly so I was expecting the same thing at your salon for £65.

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Response from Hunter & Walsh

Thank you for taking the time to leave your review, I am very sorry you feel disappointed that your highlights didn't lift as much as you were expecting.
As a salon it is our policy to above all else, maintain and protect the health of your hair and will never push hair beyond its limits. Especially when we are dealing with removing a box dye, home colourants are so different from one to the other that we treat them with the utmost caution. Some lift out with ease, some are so stubborn and some contain metallic salts that create a terrible reaction and instant breakage.
Lousie explained to you that removing your dark colour would take time and a few processes. Going from light to dark carefully can take quite a few applications over a significant amount of time.
You have had the first step, the next process will take it even lighter and hopefully be closer to your desired end result.
Many Thanks
Viv