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The Nail Bar & Beauty Lounge

1.40
3 Castlegate, Penrith, Cumbria, CA11 7HZ

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Reviews

1.40
1 verified reviews
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Out of date voucher

Annie Allan
3rd Jul 2018
1.5

On contacting the salon regarding a voucher given to me for my birthday that was out of date by some months, the team lead decided it could not be redeemed within the beauty salon, despite me explaining the difficult circumstance of the last 12 months...having a baby and finishing my final year of my degree, she would still not redeem it, stating “it just gets ridiculous, we’ve had to put a stop to it”. I have rang the salon on previous occasions to try and make an app and they have not had availability, this was explained too, however the lady on the phone had no sypathy and said they could not redeem the voucher. It was £20 worth. Would not go back or recommend to friends. Customer service and call handlers attitude was very poor. No sympathy shown at all.

Service
Value
Result
Cleanliness
Atmosphere