The whole experience was very safe and comfortable regarding the current situation. Helen made me feel at ease and explained the procedure regarding gowns and coat hanging very clearly. Within the salon the atmosphere was just as friendly as usual but of course quieter as there were fewer clients. My shampoo was well done and I was SO pleased to be back at Keith Hall’s and to see Helen. She is such a professional, and after explaining the length of my hair and the different style I had achieved by way of lockdown, Helen discussed this with great kindness and understanding. She appreciated my difficulties due to my shoulders having torn tendons and my inability to comb my hair easily. I waited as instructed while another client came into the salon and then went to the desk to pay. All in all a most assuring and efficient experience.
