Try for free »

TONI&GUY Derby

This place has ruined my life
2.0

Worst haircut I’ve ever gotten. This man has ruined my life until my hair grows to the length I had asked it to be cut. I asked for my hair to be cut to my shoulders, however, this “stylist” decided to cut my hair to my chin! That’s a 3” difference and frankly if he cannot realise the difference between shoulder and chin he does not deserve to have a job anywhere and should not be a hairdresser anymore. Every time I look in the mirror I want to cry because my hair is so short and I can’t style it in anyway possible. To top it off, my hair is naturally curly meaning when I let it dry naturally it’s going to be much shorter than my chin, meaning I’ll have to constantly straighten and damage my hair, which is not what I want. I even told the hairdresser that I don’t do much to my hair on a regular basis in the way of styling, I simply put it up into a ponytail, which is not virtually impossible because it is SO SHORT!! I have no words for how angry I am at this “stylist” and cannot express how much he has ruined my life until my hair grows 3”, which will probably be about 6 months, maybe longer. So, never go here and get ***** to do you hair because he won’t listen to you and will ruin your hair. Overall, THE WORST experience I’ve ever had at a salon and I definitely will never be going back.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Derby

We are sorry to hear of your disappointment, as a salon we strive to provide a quality service.
We always aim to deliver a great experience, and we are gutted when didn’t meet your expectations.
We will always make sure that every client leaves our salon satisfied and I am confident that we could have rectified your hair cut as we wouldn’t want any client feeling dishearten or unhappy with a service we provide.
To make things right we offered you a refund, to compensate your disappointment, so is saddens me to see the negative review from yourself. In the meantime, if you wish to resolve this matter offline, you can contact the salon manager and we would be happy to accommodate you further.

We'd like to assure you that our main aim as a salon group is to please our clients. We want every client to leave our salons feeling 100% satisfied, having had a positive experience. Reviews such as yours are invaluable in helping us continue to maintain the high standards our clients expect from TONI&GUY.

Kind Regards,
Toni&Guy Derby