Booked my appointment as Saks was highly recommended. The cut was not straight and not what i asked for. I rang the day after to explain my issue to be told i would have to pay again for another cut! Wont go back and had to have my hair corrected at another salon, who confirmed that the original cut was uneven.
Thank you for taking the time to share your experience with us. We understand how frustrating and disappointing it can be to receive a service that is not to your satisfaction. While we strive to ensure customer satisfaction, it seems that we fell short this time. We regret if the service did not match your expectations and we apologize for the inconvenience. We value your feedback and will make sure to use it to work on our customer experience.
With kind regards,
The team at Saks Hair & Beauty Bishops Auckland.
