Ministry of Hair in Eastbourne

Under these difficult times the salon works amazingly...Harriet my stylist gave me a great new style she is amazing .....thankyou

I've been an MOH client for 5 years & always happy with my hair,whoever styles it.Recently,I had the pleasure of meeting Andrea who cut & coloured my neglected lockdown hair.I gave her vague ideas & she took over with her talented version.I'm thrilled with the transformation & have recommended to friends..Thanks so much Andrea & look forward to seeing you again soon

Have my Haircut every 5weeks by Harriet she is such a perfectionist ...having short hair has to be precise she does that and is by far one of the best Hairdressers I have the privilege of being her client ....

I had a complete hair transformation by stylist Harriet which was amazing, talked me through every step, so friendly, would definitely recommend.
Thank you Harriet 💞

Professional team , excellent hair cut with Clive.

No appointment made but with short notice was able to get a hair cut. Transformed my hair in a short space of time and is now in much better condition. Friendly staff and great value hair cut. Will be back and would recommend. Thanks

I love this salon and it is the only place I'd even consider having my hair coloured. Alex who is wonderful saved me when I'd had a colour disaster before prom 10 years ago and I havent looked back since. Reception staff are absolutely lovely and always have a smile on their faces. I love it

A geeting with a smile from Kim as you walk in.You know your in a good place.Seven years i have been going there.Your hair is the priority.As for you Christy your a Star x Thankyou

Thank you Toby for my wonderful hair. Balayage and baby lights
Toby has dyed my hair from a young age and I have never been disappointed. Highly recommend
Alicia

Toby at Ministry of Hair has been cutting my hair for the last 20+ years and I wouldn't change salons if you paid me. I always come away feeling that I've got the right cut for me. Toby always spends time at the beginning of my appointment asking how my hair's been and finding out what I want from the next cut. He is able to make suggestions and tells me if my hair will actually do what I'd like it to do. He is very knowledgable and I always end up very happy. The other stylists are really good too and care about their clients and making them feel special. Great staff, great service and a great salon - what more can I say.

What can I say, excellent customer service from start to finish. Staff were friendly and professional, would definitely recommend and looking forward to my next visit.

I was staying in the area for a few days and managed to book an appointment for a haircut before leaving. The welcome and care I received from entering the salon to the end of the appointment was faultless. The receptionist was very friendly yet professional , my stylist Sam very attentive, really listened to my concerns regarding my hairstyle. The young lady who washed my hair did a great job and I had a lovely head massage which was a real treat. I have been so pleased with my haircut and can honestly say that I have not had a better hair salon experience anywhere and I have been to some good ones previously and been satisfied but this salon was a cut above the rest. I'll be sure to return the next time I'm in the area. Thank you.

Dear Margaret Simpson,
Re: Review 28th august 2019.

I have just arrived back after a few days away and very concerned about what happened on Wednesday when you arrived for your appointment with Lisa, resulting in you screaming at two of my team members.
After talking to 5 team members tonight they informed me of the situation.

I would just like to clarify that after Lisa informed us she was leaving, she contacted all her clients. Any that she was unable to contact we made sure we did.
Please understand it is not in our interest to loose business and we take a pride in looking after our loyal clients.
Our receptionist who unfortunately has left due to back pain and an ill mother, tried contacting you on many occasions with no answer.

It is normal for health and safety reasons in professional salons, to regularly skin test, especially when changing stylist as this gives a great opportunity for a fresh consultation.
If we had of got hold of you this would have been explained. Clive was available for your service and was very keen to do it for you.
As you had not had a fresh skin test he was very prepared to offer a cut and blow dry service, whilst giving you a fresh colour consultation and skin test, ready for you earliest availability to return for your colour.

We are very sorry for any inconvenience that was caused and hope this email clarifies we don’t like losing valued business, we also are not in the habit of lying and we have a fabulous atmosphere in our salon.

I would of hoped we could of spoken before your review, so we could of hoped to of made the situation right for you.

Kindest regards,
Toby
Ministry of Hair.

I arrived for my appointment today after text reminder to be told Lisa p had left and I was required to have a skin test. I told them I had already had one so they said Clive would fit me in. They said they had tried to ring me about Lisa going but when I checked my phone there were no missed calls from them. Clive then told me I would need another skin test as the products they use are different from the skin test they had given me before. I had waited 20 mins by then and got very angry at the lack of concern for a regular customer and lies about trying to ring me. Of course this meant they had no intention of dealing with my hair colour and cut today as you have to wait a couple of days for the skin test result. Also I overheard that the receptionist had left so the atmosphere was not good.

Salon did not even bother to reply or defend my complaint, so perhaps they already know this stylist is either lazy or not up to the job!!
***** cut my hair first time quite well, though not enough was taken off. Second visit I asked for same style and reminded her I needed bit of length at back as my hair doesn’t grow straight down at hairline( kinks up then curls down). This has never been a problem elsewhere, but she said it would have to be cut very short at back , so reluctantly I let her do it!
The style I wanted was a classic graduated inverted bob which a skilled hairdresser should have no problem with. However, I went back a week later as the sides were flapping like spaniels ears!! She said all she could do was to put some layers in as what I was asking for was a mix of two different styles and couldn’t possibly do that.!! !! This took all of 2 mins.
Well silly me for going back but I did, and you’ve guessed it, another awful Spaniels Ears Bob, that has been rushed and cut with no layering, no graduated sides and no shape. I must conclude that this hairdresser is lazy, and wants you out of the chair in less than 30 mins.

Thank you so much to Harriet who spent hours taming my very knotty hair and was so helpful to any questions I had. Also gave me the best long lasting curls for a wedding. Thank you so much!

Being new to the area, I was instantly impressed with the warm, friendly greeting I received from all of the staff. My aim was to go from a yellow blonde to white ash and Alex could not of done a better job. I felt so comfortable in the salon which was a refreshing experience. Alex’s professionalism and skill meant that the end result completely exceeded my expectation! Thank you so much! ????

Alex has been cutting my hair for over 25 years and I would want anyone else. He always does it perfectly, and I have also loved our many, many conversations on everything under the sun. Thank you!

Have been using this Salon for 5 years, the staff are always so very friendly, helpful and cheerful!

I have been coming to Ministry of Hair for many years and have always been made to feel welcome. The staff and stylists are polite and professional. I recently moved away from Eastbourne, but I’m happy to travel a half hour drive to get my hair.