Dear Margaret Simpson,
Re: Review 28th august 2019.
I have just arrived back after a few days away and very concerned about what happened on Wednesday when you arrived for your appointment with Lisa, resulting in you screaming at two of my team members.
After talking to 5 team members tonight they informed me of the situation.
I would just like to clarify that after Lisa informed us she was leaving, she contacted all her clients. Any that she was unable to contact we made sure we did.
Please understand it is not in our interest to loose business and we take a pride in looking after our loyal clients.
Our receptionist who unfortunately has left due to back pain and an ill mother, tried contacting you on many occasions with no answer.
It is normal for health and safety reasons in professional salons, to regularly skin test, especially when changing stylist as this gives a great opportunity for a fresh consultation.
If we had of got hold of you this would have been explained. Clive was available for your service and was very keen to do it for you.
As you had not had a fresh skin test he was very prepared to offer a cut and blow dry service, whilst giving you a fresh colour consultation and skin test, ready for you earliest availability to return for your colour.
We are very sorry for any inconvenience that was caused and hope this email clarifies we don’t like losing valued business, we also are not in the habit of lying and we have a fabulous atmosphere in our salon.
I would of hoped we could of spoken before your review, so we could of hoped to of made the situation right for you.
Kindest regards,
Toby
Ministry of Hair.
