This is my 3rd appointment customer service is also excellent, my stylist and apprentice clearly understand what I want and nothing is too much trouble. Honest and professional advice. I am consistently pleased with my cut, colour and new style and the hair products smell amazing. The whole experience I feel is about me
Had a relaxing and informative time at The Butterfly Room hairdressing Salon at Hailsham today. Becky listened to what I had to say and I came away with a very good haircut (complete style change). The introductory offer and personal recommendation got me through the door and am very pleased.
Sent the good word around thank you Becky ????
I am disappointed that no one contacted me prior to my appointment to check if it would be ok for the trainee to be looking after me instead of the hairdresser I had originally booked in with.
I tought it would not be fair to make her feel awkward so I let her look after me but the service was not as detailed as before. No offer of a drink on arrival, no offer of the usual massage, I had to explain which products to use, no one checked my roots had been well covered before I left and I believe I still paid the same price as of a fully qualified hairdresser i.e£40.
The trainee did a good job but I would have liked to be informed that my hairdresser could not see me and be given the options to rebook or to have the trainee.