As a new client I was please to get an appointment not long after they opened on 14th July. On arrival everything was very well organised, professional and welcoming. As a retail assistant all through Lockdown I've become a social distancing pro and I can't fault anything. As informed on the phone when making an appointment I recieved a bag of PPE on arrival which I happily donned and sat a suitable distance away from other clients. The salon had everything you would expect, screens, handgel, masks, and colleagues were constantly cleaning between and after clients. I explained what I wanted and Lia did exactly that. The hair wash and complimentary scalp massage was heavenly, thank you. Lia also somehow managed to blow dry my unruly fluffy hair into a very tame bouncy style which has proven to be more difficult for other salons. I was given advice on a suitable tint to return my hair to its natural colour minus the grey and received a patch test. I made an appointment for the Sunday and returned. This visit was the same in set up and I was pleased with my resultant colour and blowdry by Lia once again.
I would not hesitate to return or recommend this salon to others. Was a little more expensive than my previous salon but that would be more only reason to mark 4 out of 5 stars.
Thank you so much for your great review and feedback Sarah, we really appreciate it! We are so pleased to hear you enjoyed your experience and your new hair with us (and Lia) and we look forward to welcoming you back on your next visit to Serenity.
