I took my 6 year old here in Sept 2017 for a very basic trim.
The lady cutting her hair seemed to have never cut hair before. Her hands were shaking, she was sweating and she had no idea about sectioning hair and was unable to cut even slightly straight. It was a complete disaster. I’ve never seen anything like it. the owner should have been supporting his trainee but instead chose to shout at and lecture a customer who had come back after being disappointed with her hair colour from the previous day.
He was rude and patronising and it was such a dreadful experience. Every now and then he came over and barked a useless instruction at his trainee and tried to blame the wonky cut in my daughter for not sitting straight enough, which was not true!
I felt worried about pointing out my concerns about the way my daughter’s hair was being cut because of his terrible attitude with the other customer so we left as soon as possible and went straight to another salon and they were shocked at the ‘haircut’ we had endured.
They put it right without accepting any payment too.
Please avoid Hair Retreat, it is terrible.
It won’t let me put zero stars but that’s the score I’d like to share.
