The worst hair cut I have ever had. Layers were put in with thinning scissors, leaving a clear line about an inch from the length of my hair. The other inch was a thin layer of hair. Looked awful and had to go to another hairdresser to fix this mistake (they were shocked by the cut). My hair is now much shorter than I would have liked.
Felt uncomfortable during the cut with some of the stories being told were very inappropriate.
Hi Fiona
Firstly I would like to thank you for taking the time to advise us of your recent visit to our salon. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued clients.
I was very disappointed to read of your experience during your visit to our salon. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. This level of service is certainly not acceptable and will be addressed immediately.
Would you mind contacting me on 01383623919 to discuss further?
Again, please accept my apologies
Kind regards
Alison
