I came to have my hair coloured and the colour applied was black rather than lighter shade. I called next day and complained about it to lady that did my colour. She told me that she couldn't do anything even though I stated that this be escalated. Then I was told the manager of salon would call me. It has been over a month and still I am yet to receive a call. I will have to escalate again as it was a very unpleasant experience.
Hi Riz,
Firstly may we apologise that you were waiting to be contacted regarding this matter. We would like to reassure you that the Salon Manager was made aware of your dissatisfaction but was under the impression the concerns were resolved on the day with notes made on your file for your future visit.
As a loyal client to Toni&Guy Canary Wharf we are more than happy to offer a 25% discount on your next visit to the salon.
If you would still like the Salon Manager to contact you please let us know as she is more than happy to at a time convenient to you.
