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TONI&GUY Sloane Square

Massimo was Great

Ziad - 1st Apr 2019

When I walked into the salon receptionist was rude to me and inattentive. She was very stern and harsh, disrespected me and was quite aggressive and curt. She did not seem like she wanted to hang my jacket and did so begrudgingly. She then told me to take a seat and seemed like she wanted to rush things with me, it seemed like she had a personal problem with me for some reason...
She also gave me a dirty apron which had hair and a stain on it like it was just previously used. I didn’t understand the animosity.

In contrast, the young woman who washed my hair was very nice, very professional and did not have any attitude. Did her job well and treated me with dignity.

Massimo was very nice, very professional and attentive, listened to me and did a great job on my hair and cut it to the length I asked him too.
He was pleasant and did things with a smile and made me feel at ease.

The woman at reception who took my payment was also nice.

Response from TONI&GUY Sloane Square

Hello Ziad,
First of all may I apologise for the late response to your review of the salon. I am extremely disappointed that you were not welcomed upon your arrival at the salon to the standard that is expected of our reception team , please be assured I have spoken to the front of house team and this will not happen again in the future .
I hope that this will not deter you from visiting the salon in the future as we would be very sorry to lose you as a client . Kind regards Sarah