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TONI&GUY Chiswick

I had a haircut from one of your hairdressers which was what I requested, the lady was very professional aswell.

As soon as I left I realized that I left my backpack in the shop.

I was in a rush and I tried to call the shop and inform the staff that I wanted to pick it up the day after.

Two guys were very rude and not professional, answered the phone and passed the phone to each other, it was very confusing.

They talked to me in a very rude manner, I asked why the were doing that and the the guy told me that the female colleague could not understand
( in the very offensive way)

I found that a disgrace for any company and lack of professionality when staff are not able to answer the phone and treat clients with respect.

I want to add that I won't go back to your shop and company anymore.

Service
Value
Result
Cleanliness
Atmosphere