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TONI&GUY Clapham Junction

Average experiences it has lovely staff
3.0

Expected a lot from the Toni&Guy brand but it was sadly a disappointing no frills experience overall.
The staff went out of their way to accomodate me but the finishing touches I have come to expect and appreciate at the salon weren’t there. They only offer tea, coffee or tap water ? this is not the norm these days, there was no massage at the basin, no magazine to read, none of the little treats that make a hair cut, well a treat!
Sadly a very average hair cut and blow dry, despite willing it to be better.; my stylist was very sweet but had no chat and didn’t fill me with confidence.
The receptionist was very professional and friendly and all the girls were lovely and made me feel very welcome, but overall it just wasn’t up to standard and I wouldn’t go back. Sorry!

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Response from TONI&GUY Clapham Junction

We apologise that your experience did not meet your expectations and the high standard we set for our salon. We really appreciate your feedback as we are always conscious of delivering an outstanding service, and your comments will be reflected upon to improve further.