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TONI&GUY Long Acre in Covent Garden

TONI&GUY Long Acre
  • Description

    At TONI&GUY on Long Acre, our hairdressers and stylists will take the time to get to know you and your hair - so you can be confident you will look your best. Our Long Acre Salon in Covent Garden is the perfect place for all your hairdressing needs.

  • Contact Details
             

    02078365200

    • 75 Long Acre
    • Covent Garden
    • Greater London
    • WC2E 9JS
  • Opening Hours

    Monday

    09:00 - 20:00

    Tuesday

    09:00 - 20:00

    Wednesday

    09:00 - 20:00

    Thursday

    09:00 - 20:00

    Friday

    09:00 - 20:00

    Saturday

    09:00 - 18:30

    Sunday

    Closed

About Us

At TONI&GUY on Long Acre, our hairdressers and stylists will take the time to get to know you and your hair - so you can be confident you will look your best. Our Long Acre Salon in Covent Garden is the perfect place for all your hairdressing needs.

Opening Hours

  • Monday:
    09:00 - 20:00
  • Tuesday:
    09:00 - 20:00
  • Wednesday:
    09:00 - 20:00
  • Thursday:
    09:00 - 20:00
  • Friday:
    09:00 - 20:00
  • Saturday:
    09:00 - 18:30
  • Sunday:
    Closed
4.5

39 reviews

  • Service
  • Value
  • Result
  • Cleanliness
  • Atmosphere
  • 5 stars (23)
  • 4 stars (10)
  • 3 stars (4)
  • 2 stars (1)
  • 1 stars (1)
Reviews Write A Review
Perfect all around

Connie - 20th Nov 2017

I've been coming here for a year now after being disappointed with another salon and their hairdressers. Louis who does my hair is a godsend. He understands exactly what I want (classy, long, chic, elegant style) and he's got a fine eye for what is beautiful. Initially i didn't know what I wanted to do with my hair (at my last appointment) but Louis knew exactly what would suit my face shape and what style would look good on me. I'm super pleased with his suggestion and the result! As for the salon, it's clean, tidy and the staff are all very friendly. Louis and TG Long acre are now my go-to salon. Cheers guys!

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Response from TONI&GUY Long Acre

Hi Connie,
thanks for your kind words.
We're glad that you've found in Louis the perfect stylist for your hair and we are happy to be your first choice still after one year.
We can't wait to see you again.

Best regards,

The Long Acre Team

Exceptional stylist

Mary - 17th Nov 2017

George, the Creative Director, has been cutting my hair for several years. He is an excellent stylist, takes care to explore what suits you, sensitive to how much you want to talk, and has a good sense of humour. I always enjoy the appointments, and come away feeling relaxed and delighted with the result!

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Response from TONI&GUY Long Acre

We are all very happy that you always have an enjoyable experience here at Long Acre. We very much look forward to welcoming you back in the future.

Kindest Regards

Martin Cook
Salon Manager

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Response from TONI&GUY Long Acre

Thank you very much for your review.

Martin Cook
Salon Manager

Great haircut from Janet

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Response from TONI&GUY Long Acre

Very happy you like your haircut. We look forward to welcoming you back in the future.

Kindest Regards

Martin
Salon Manager

I always use Toni and Guy but the long acre salon is definitely my new go to. The staff that work there are so lovely and make you feel like you've known them for years. I got my hair cut by Louis, I have a pixie cut so its a very particular style. I felt very safe in his hands. Much love.

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Response from TONI&GUY Long Acre

We are very happy you enjoyed your experience within our salon and very much look forward to welcoming you back.
Thank you ever so much for the kind words.

Kindest Regards

Martin
Salon Manager

Exactly what i’ve imagined

Joana Caratao - 9th Nov 2017

Louis did exactly what I’ve imagined. I showed him a picture and he just did it like a piece of art. He seems to have a very good technique I Would definitely recommend him it for a different haircut!

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Response from TONI&GUY Long Acre

Hi Joana

Im very happy to hear you enjoyed your experience within our salon with Louis. We very much look forward to welcoming you back very soon

Martin
Salon Manager

Louis cut my hair very well and was a nice chap. I would recommend him to anyone.

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Response from TONI&GUY Long Acre

Hi David,
Thanks for the nice feedback!
We hope to see you soon for your next haircut with Louis. :)

The Long Acre Team

Responding to your feedback request

Bob Geldof - 3rd Nov 2017

Dexter - legendary.
T&G Pricing could do with a review with a review particularly as the rewards card has never yielded anything.

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Colour and cut Toni+Guy Covent Garden

Anonymous - 25th Oct 2017

Reza and Lisa. Thank you. So happy with my hair. Both of you can work magic!! Xxxx

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Amazing as usual

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What great service from the whole team. Thank you

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This was my first visit to this Toni & Guy and my hair was in need of some help! Louis did a great job and I was very pleased with the result and someone who isn't used to short hair, I liked it straight away. He also gave me tips on how to style. I will be returning and would definitely recommend!

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I had a mixed experience at Long Acre. First, I booked to see a specific person to colour my hair (a friend recommended her) but I was given someone else without any prior notice at all. Thankfully, it worked out good as the other senior technician did an amazing job with the colour and I’m very happy with it.
However, Beware the stylist who cut my hair - *******. When she asked about my haircare regime and I told her I colour my hair myself and use standard brands on daily basis, she pulled faces, started exclaiming “no no no” loudly in front of people and was totally unprofessional, making a lot of unnecessary judgmental comments. I couldn’t figure out whether she was trying to patronise me or put me down. Maybe it wasn’t intentional but a very stupid tactic to get you to buy their products and visit them more often, but for the price you pay at Toni and Guy, the least you deserve is respect. Plus I felt she essentially did what she wanted with my hair and didn’t really care what I was saying. It wasn’t until I washed my hair again that I realised it was chopped off a lot more than I wanted (because it had been straightened) and so my request to keep the same/similar length was ignored.
Otherwise, service was ok.
I recommend Alex for your colour - he shows true interest in getting the right colour for you, is friendly and does a great job.
Though I’m not sure I’d be visiting Long Acre again. Maybe a different T&G branch next time.

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Response from TONI&GUY Long Acre

Hi,

We are sorry to hear of any disappointment following your recent visit to Toni & Guy Long Acre.

We can assure you that we endeavor to offer the highest possible standards of service and would welcome the opportunity to regain your goodwill. Although I do understand that you have lost some confidence. I do believe that if given the opportunity, you will be more than satisfied with the high standard of hairdressing and customer care we aim to provide to any of our customers/clients.

Please be assured, we will do all we can to resolve this for you and would like to invite you into the salon to find out more about what happened during your visit and any remedial service to be carried out will be complimentary.

We really do appreciate all feedback and may I thank you for taking the time to pass this on after your experience in our salon.

Please feel free to contact the salon to discuss this further on 02078365200

Kindest regards,
Emma Jayne Eyre
Receptionist.

Martin was AMAZING

Jayna - 14th Oct 2017

Martin was awesome. He really understood what I wanted and is generally a thoroughly lovely human being. I'll be back!

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Response from TONI&GUY Long Acre

I'm so happy to hear your feedback Jayna, its made my day, Thank you ever so much. It was a pleasure and I very much look forward to welcoming you back next time.

All the best,

Martin
Manager

Great way to spend a lunch break

Anonymous - 14th Oct 2017

I booked a last minute appointment on the website and chose by the time available rather than the stylist. Louis was very friendly and very honest - telling me what would and (more importantly) would not suit me. I appreciated his advice and am really pleased with the result.

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Best hair cut... and limited time as in between meetings. Thank you!!

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Professional and attentive

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Excellent service, firendly staff

Anonymous - 25th Sep 2017

Very firendly and skilled staff. I have been visiting here for more than 3 years and am always happy and satisfied with my hair color and style.

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It's the first time after 4 years I have been coming to the salon ( previously Essensuals) that the colour stylist didn't do the colour I wanted. I understand there could be reason (the light blonde I wanted was lighter than my current colour) but I have been asked to come back the day after because she "didn't feel comfortable" to do it in one go on Saturday afternoon. I asked to do what she could that day and the final colour was not bad but was almost as dark as my previous one. A bit disappointing cos it never happened to me before! I think she should have at least tried to do a lighter tone, if the very blonde one I chose was too much.

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Response from TONI&GUY Long Acre

Hi,

We are sorry to hear of any disappointment following your recent visit to Toni & Guy Long Acre.

We can assure you that we endeavor to offer the highest possible standards of service and would welcome the opportunity to regain your goodwill. Although I do understand that you have lost some confidence. I do believe that if given the opportunity, you will be more than satisfied with the high standard of hairdressing and customer care we aim to provide to any of our customers/clients.

Please be assured, we will do all we can to resolve this for you and would like to invite you into the salon to find out more about what happened during your visit and any remedial service to be carried out will be complimentary.

We really do appreciate all feedback and may I thank you for taking the time to pass this on after your experience in our salon.

Please feel free to contact the salon to discuss this further on 02078365200

Kindest regards,
Emma Jayne Eyre
Receptionist.

The salon has a great vibe and everyone there is super friendly and very professional. From the receptionist, the young guy washing hair and Louie the stylist made my experience one that I will enjoy again as they are now my preferred choice of salon. Good work the long acre team , keep up the good work !

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