It's the first time after 4 years I have been coming to the salon ( previously Essensuals) that the colour stylist didn't do the colour I wanted. I understand there could be reason (the light blonde I wanted was lighter than my current colour) but I have been asked to come back the day after because she "didn't feel comfortable" to do it in one go on Saturday afternoon. I asked to do what she could that day and the final colour was not bad but was almost as dark as my previous one. A bit disappointing cos it never happened to me before! I think she should have at least tried to do a lighter tone, if the very blonde one I chose was too much.
Hi,
We are sorry to hear of any disappointment following your recent visit to Toni & Guy Long Acre.
We can assure you that we endeavor to offer the highest possible standards of service and would welcome the opportunity to regain your goodwill. Although I do understand that you have lost some confidence. I do believe that if given the opportunity, you will be more than satisfied with the high standard of hairdressing and customer care we aim to provide to any of our customers/clients.
Please be assured, we will do all we can to resolve this for you and would like to invite you into the salon to find out more about what happened during your visit and any remedial service to be carried out will be complimentary.
We really do appreciate all feedback and may I thank you for taking the time to pass this on after your experience in our salon.
Please feel free to contact the salon to discuss this further on 02078365200
Kindest regards,
Emma Jayne Eyre
Receptionist.
