The hairstylist was amazing. Eddy helped us get what I wanted and made suggestions on small changed that would help make the final look, look better. The only down side was a member of admin. They tried to up sell as soon as we got into the building. We then decided to not get any add ons and just get what was prepaid . This was understood by both me and the stylist. At the end of the appointment the admin person then says we owe them another £85. I feel like they charged us for no reason as the stylist said we was able to go. I paid for a half balayage and haircut on Treatwell. I ended up getting a half balayage and a trim. The only thing I could see them charging for was the fact that the balayage was purple colour instead of a natural brown/ blonde colour. There is no was the hair colour would cost £85 as a full head of colour cost only £40 on Treatwell and this was just a few strips on top of that they went out and got the hair dye from Paks in the middle of the appointment so they dye wasn’t even expensive. I personally would not go back just because of this admin person, he kept speaking over me and confused me and wasn’t able to tell me why I have to pay extra money when I stated I want only what was prepaid for. Eddy however was amazing, so friendly and helped me get exactly what I wanted
Thank you for your feedback. We will investigate your concern. We do not have set prices, but we do have a guideline price when it comes to coloring your hair, such as Balayage, Highlights, and so forth. Since we don't know what kind of hair and service you want when you book online. Due to the fact that it was the first time coloring your hair, the service booked online wasn't accurate. According to the description, the exact price will be confirmed after consultation. In spite of the fact that Eddie confirmed with you the price at the time of the service and explained well what we were going to do, the service you requested was totally different from what you booked. Receptionists are not responsible for deciding the price, it is the stylist's responsibility.
