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Andrew Jose Salon

Happy with haircut, not happy with bookings / cost
2.8

I recently booked a haircut with a master stylist for myself and a haircut with a stylist for my boyfriend. I made it clear on the phone that my boyfriend would not want to pay any more than stylist rate. I was very happy with the flexibility of the person making my booking, she booked me with the person I requested which requird a little reorganisation of the diary.

A few days before the appointment I recieved a text message confirming my booking but stating that I was now booked in with a different master stylist, I thought this was strange as they did not discuss the change with me , but the replacement was also master stylist so I didn't contact them.

On arrival to the salon my boyfriend was already in his seat having his hair cut, but the receptionist seemed to be confused about my booking/ initially couldn't find it. I was worried!

Then suddenly she 'found it' and stated that the name of my hairdresser was someone I had not heard of, a third name in 3 days. I was conf

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