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TONI&GUY Ilford

Bob hair cut, Ilford
3.0
Appointment verified by SALONGENIUS Software

The salon was lovely and clean, but my first impression was that is was very quiet and not busy at all, very lacking in atmosphere. The girl behind the desk was really sweet, I think she was called Demi but I’m not sure, I wish she had done my hair! My hairdresser apart from discussing what we would do to my hair quickly didn’t speak to me. She made me decide very quickly what I wanted her to do and she washed my hair with cold water. When I started drinking my coffee she pumped up my chair so I spilt it, though she did apologise for this. She was nice but not really what I would call a luxury brand service.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Ilford

Hi Lydia,

We are very sorry to hear of your dissatisfaction. We will contact you to discuss further and that we can regain your trust. We pride ourselves in skill and service and wish to have the opportunity to resolve this for you.