Hi Emma, thank you for the time you have taken to write this review and your feedback, all of which is greatly appreciated.
We endeavour to offer and maintain the highest quality of service and comfort to all our clients.
We sincerely apologise if you were made to feel uncomfortable and unfashionable, this was definitely not our intentions.
We would like the opportunity to regain your trust and offer you a complimentary blow dry. Please feel free to contact us at your convenience to discuss the matter further if you wish and book an appointment. Thank you once again for bringing this to our attention, we hope to see you again soon.