Try for free »

TONI&GUY Islington

2.2

The service was 30 minutes late. The stylist was constantly distracted chatting with a friend. I specifically told her that my main concern is to cover greys and that I’d like to use the same dye as last time (as it was permanent and covered greys well and the color was good). However it feels like she used another color that she sporadically applied to my roots for 20 minutes and washed off which felt like a toner and not a permanent color. I could instantly see that the greys were not fully covered and will become visible again after a couple of washes. Overall very disappointing, waste of time and money

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Islington

Dear Anastasia,

Thank you for taking the time to respond to us with your feedback on your experience at Toni&Guy Islington.

We would like to assure you that our main aim is to please our clients, that your time with us is a positive experience and you leave us feeling 100%.
We would like to discuss your appointment further with you and to rectify the disappointing experience you had with us. If you could contact us on 0207 833 9696 we would be most grateful.

Kind Regards
TONI&GUY, Islington