TONI&GUY Baker Street

2.4
Appointment verified by SALONGENIUS Software

I ended up with a much shorter hairstyle and a fringe dispite having shown a picture where the length was kept and with no fringe in. I was the 2nd person that day to be unhappy and feel like they hadn’t been listened to. I honestly looked like an 80s scarecrow and I don’t know how anyone could have expected me to leave the salon looking like that. Thanks to Samuel for doing the best he could but I currently have my hair in lots of hairgrips as I hate the weight of hair on my face and had gone in specifically to rectify from a previous hair cut choice and explained that. There is nothing to do but grow it out.

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Response from TONI&GUY Baker Street

Hello Clare, thank you for feedback. We are extremely sorry to hear about your salon experience. We would like to discuss the matter further and take this opportunity to regain your trust by offering you a complimentary cut and blow dry. Please call reception at your convenience. 02038242567