TONI&GUY Baker Street

Really disapointed
1.8

After making me feel ridiculous for asking for a fringe, the hairdresser completely ignored what I asked for, which was lots of layers and still left my hair quite big at the bottom. He had already decided what my hair should look like, no matter what I said. Instead of enjoying the feeling of walking out of the shop with a spring in my step, I tied my hair back as soon as I left the salon. I will not be returning to this salon. The other staff were lovely and welcoming and I can't fault them.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Baker Street

Hello,

thank you for taking the time to write a review. We are extremely sorry to hear about your salon experience. We would like to discuss the matter further and take this opportunity to regain your trust by offering you a complimentary cut and blow dry. Please call reception 02038242567 at your convenience