Fotis did an excellent job as always, but he was badly let down by other members of staff. The junior did not have sufficient command of English to let me know what she wanted me to do or where I was expected to go. She left me sitting at the sinks for a couple of minutes before being told that she needed to sit me at mirror. When she eventually did wash my hair, she left my back and my shirt soaked. I appreciate that people might be new and need to learn but there surely should be some training before juniors are let loose on the customers, particularly in a place like Toni and Guy
Dear Graeme,
I am sorry to hear that you have had negative experience during your recent visit with Toni & Guy Curzon street. I can assure that we always endeavor to provide the highest possible level of service and customer care to all of our clients. If you would allow me to rectify this matter by giving us a call on 020 7629 8348. I look forward to hearing from you. Kindest Regards Luca
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