I spent more time waiting around as hairdressers swapped and served other clients than actually being attended to for a cut and colour. Four hours later with a rushed finish and costing more than £200, I have been more satisfied using their academy than a full priced salon in Richmond.
The disappointment doesn’t stop there! I have used Toni and Guy for many years and had accumulated more than two books worth of stamps , yet the receptionist said I can’t claim it nor can I claim for this appointment either. Stamps that hold no loyalty value! I don’t think I will be returning here.
I am sorry to hear you were not happy with your service. Our manager would like to disscuss this situation further with you so Please contact the Salon on 020 332 0312 and ask to speak to Jade .
Or if you would prefer to email [email protected] and jade will response via email.
Kind Regards,
Toni and Guy Richmond
