I had a pedicure at Belle Cour Westminster branch earlier this week. The beautician used a buffing pad to remove hard skin on my feet. She must have buffed very hard as I was left with a patch on my heel where there was almost no skin left. It was sore afterwards and black in colour where she had gone through the layers of skin. I pointed it out straight away as it was stinging and when the pedicure ended I complained and was offered a very small discount of 10% and a plaster so it didn’t get infected. I paid £25 for the pedicure. It is now five days later and it is healing but I still need to be careful to keep it clean. Unfortunately, I have no idea of the beautician’s qualifications or experience as nail salons are not regulated. It is a nice looking salon and they did a good job of painting my toenails but I wouldn’t go back because of this experience.
Jennie Pick
