***** did not identify my hair needs, even when I specifically explained why I wanted the cut I wanted he kept insisting it would not work, and hijacked a second appointment I booked with a different stylist to actually get the cut I want. I ended up with a straight blunt trim whilst I wanted my ends balanced with subtle layers so the front would not be significantly longer when left curly as my front curls are looser than my back curls. I explained my needs several times and he kept saying he didn’t understand but did not think to refer me to a different stylist or get a second opinion. I have had subtle layers for 2 years now and have been very happy with the look. I just wanted my ends and layers touched up. Why he thought a cut I’ve liked for 2 years would suddenly not work for me is a mystery to me. I should not have had to pay £54.90 for a blunt cut I could have had done for a lot less money at any standard salon by a junior stylist.
Hello Shiyamall,
Thank you for taking the time to review your last visit at Toni&Guy wimbledon.
We are deeply saddened to hear that you’ve felt that you were not listened to and didn't have the haircut you were expecting. Here at TONI&GUY Wimbledon we take all feedbacks very seriously as they help us improve our services.
We have an extremely high standard for customer service and our aim is to ensure everyone leaves the salon happy.
We have tried to call you to discuss your experience but it's understood it was not at a convenient time to talk on the phone. Please give us a call on 0208 9715057 and speak to our manager Katrina.
Looking forward to seeing you soon and hopefully restoring your faith with us here at Wimbledon.
Management team TONI&GUY WIMBLEDON
