Didn’t do what I asked

Lindsay Terhorst North
14th Aug 2019
Stylist: Fay
4.0
Appointment verified by SALONGENIUS Software

I asked for my bob to be shaped and to keep the length. I asked for a graduated edge about an inch deep. I didn’t want a straight cut.

The result is a straight cut that has the appearance of a hard edge and the underneath bit at the back is shorter than the top layer. This does not vibe the graduated effect I was expecting. The layers should be starting longer underneath and top layers shorter. It’s also slightly longer on one side. I asked for a parting to the side and to cut it graduating to the side but it was cut to the middle. And there are some odd bits that don’t blend. My mother is a hairdresser so I know a bit about cutting hair and I am sorry to say that this has not been well cut. My
Mother will be fixing it tonight as I don’t have time to come in again as I have a toddler and need to arrange for a sitter.

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Response from TONI&GUY Wimbledon

Hello Lindsay,

Thank you for taking time to leave the review above.

We are saddened to hear your were not 100% happy on your last visit to the salon. All comments are very important for us and customers satisfaction is our priority.

We would like to have a chance to make sure you leave salon fully happy next time.

Please give us a call on 0208 9715057 and speak to our manager Katrina.

Management team TONI&GUY WIMBLEDON