I had an appointment booked well in advance for my wedding. As I arrived 5 minutes late I was met with an extremely frosty reception and told I would not be able to have "all" my treatment. I was extremely upset and explained that this was for my wedding so I needed to have it done. I asked why they didn't call me as I was really close by and just didn't notice the time. I asked for the manager who called me later on and was extremely rude saying her staff had done nothing wrong. I am really embarrassed for this Salon that they have absolutely no clue about customer service and how to deal with a complaint. They left a bride in tears and made out it was all her fault!! Nearby salon ************* saved the day with excellent service with a smile and a very kind attitude. I will tell everyone I know to avoid Waxworks Basingstoke like the plague. Terrible experience.
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