TONI&GUY Southampton

Totally Disappointed
2.8
Appointment verified by SALONGENIUS Software

I was totally in love with Toni and guy till I went to do Balayage, the stylist was ***** who didn’t know what I want at all .By showing her the pics she still mess up my hair , as it looks like a straight dye instead of a proper Balayage . First she did the bleach and Toner which was a total disaster and I had to ask her to change by showing her the colour I asked before .so she decided to change after the whole blow dry as I have pretty long hair .... after 4 hours I got a little bit of the shade in my hair I wanted and it looked good with the blow dry but when I came home and washed after my hair doesn’t look good at all and it doesn’t look like a balayage at all just a straight dye ... totally disappointed with the service and also the price they tell you in the price list is 80 for the balayage and I have long hair so she asked it would be £10 more I said okay but they charge you £20 for the toner which should to be written in the prise list coz you can never do the colour without toner ,at the end they charge me £110 for the balayage , as I would mind paying if my hair would look good as it doesn’t .

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Response from TONI&GUY Southampton

Thank you for taking the time to provide feedback.
I'm so sorry that your experience with us wasn't amazing when you were here last.
I have taken your feedback to use for internal training to further improve the experience here.
If there is anything else you wish to discuss with me, please do let me know.
Kind regards,
Jason
[email protected]