Sadly, not impressed. Haven’t been here for years and remember why now. Didn’t enjoy the wash (water too hot, nails too scratchy, no nice head massage which is part of the whole relaxing experience?) and don’t like the smell of the shampoo and not sure conditioner was even used. Didn’t feel like it when getting brushed. Very roughly dried and mostly blasted in the ear with the hairdryer. Didn’t feel like a treat at all. Looked dry and frizzy. Cut / trim was ok but just a tidy up really. When I asked about product I was reminded I only paid £37 for a cut and finish. A cut and blow dry would be £57. Surely a little spray to give a bit of shine or make someone feel good or smell nice(r than the wash products)
wouldn’t be too much to bring customers back again? Being very British I didn’t say much but it was obvious I wasn’t impressed. Also being very British I just won’t go there again. I was there less than 40 mins and don’t feel this service was worth £1 per minute.
Dear Elaine, so sorry to hear the experience you received was not to our usual high standards.
And thank you for bringing this to our attention.
Our team do usually enquire if the water temperature is to your liking and a head massage is in our shampooing technique.
The shampoo and conditioners are either Redken or Pureology which are very high quality shampoos and conditioners and we are sorry you did not like the smell of them.
Our cut and finish is a cut (which we are pleased was ok for you) but this does only include a rough dry.
Perhaps we could try again and make this a better experience for you.
