I was very happy with my results yesterday both from Sarah & Jordan. HOWEVER - I always love having my hair washed & receiving a little massage when putting on conditioner / well that never happened.. From the time I sat in the chair - when the washer proceeded to tug the foils out of my head to two very very quick washes & then a dab of conditioner which she pushed into my head once. She then tried to comb my hair - I told her to stop as she was hurting me - clearly the conditioner has not been put onto my hair correctly. I actually asked her if she had put conditioner on she said yes and proceeded to rinse without the comb out . I was up & out of the chair in seconds - when I sat back down at the mirror - Jordan had to use leave in conditioner to try and comb my hair out. Doesn’t anybody watch these girls and help them? What is normally an amazing experience was the worst I have ever experienced - rough and short. I blame management for this. That young washer need to be trained.
Hi Jacey, firstly we would like to apologise for your experience, we will be looking into the issues you have raised. All our staff are trained to a high standard this is something that had not been bought to our attention before. We hope to see you again where we can put right these issues .
