TONI&GUY St Albans

Long to short- disappointed
1.6
Appointment verified by SALONGENIUS Software

I booked online for a morning appointment but unfortunately the stylist was already running half an hour late.
She seemed a bit disorganised and unwell. I had to move chair midway through the cut as she could not see with the light.
I had about 4 inches cut off but there was no shape, style or layering- just a straight blunt cut- for £60, felt a little bit cheated to be honest as I always get a warm response & feel welcome & always leave the salon feeling great.
I’ve been coming here for years & just thought I would try a new stylist as my usual one was not available.
Disappointed.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY St Albans

Sorry you were disappointed with your visit. we would appreciate the opportunity to regain your trust with us. If you would like to contact the salon manager to discuss what we can do for you please call Rose on 01727 833 660. Kind regards.